FAQ's

• Standard Peninsula (3 to 5 days) — €1.99
• Express Peninsula (12h-48h) — €3.99
• Balearic Islands (4 to 10 days) — €6.95
• Canary Islands (4 to 10 days) — €14.95
• Standard Europe (3 to 6 days) — €4.99 - €8.95 depending on the region.
• Standard International (5 to 12 days) — €4.99

To return a product, follow these steps:

1. Package the Product: Make sure the product is in the same condition as when you received it, unused, undamaged, and with all original labels and packaging intact.
2. Use the Return Label: Include the return label you received inside the original package. This label will make the return shipping process easier.
3. Click Here to Generate a Return: Start Return

Note: Once we receive the product and have inspected it, we will issue a voucher for the same amount in your favor. Normally, it takes us up to 24 hours to issue the purchase voucher after receiving the returned item.

We offer a period of 30 days from receipt of your purchase so that you can evaluate it and decide if it meets your expectations. During this period, you can return the product if you are not completely satisfied.

We are pleased to inform you that the return cost is completely free.

We want to ensure that your shopping experience is as convenient as possible, and we assume the costs associated with returning products. If for any reason you need to return an item, simply contact our customer service team who will provide you with the necessary instructions and organize the return process at no additional charge to you

Our shipping policy is designed to provide you with the best possible experience by receiving your products quickly and efficiently. Here are the details of our shipping service for different locations:

Spain Standard (3 to 5 days) — 1.99€

Peninsula Express (12h-72h) — €3.95

Spain islands (4 to 10 days) — €9.90

Standard Europe 3 to 6 days — €8.50

Standard International 5 to 12 days — €14.50

Important notes:

Delivery times mentioned are business days and may be subject to variation due to exceptional circumstances or local holidays.

To ensure successful delivery, please ensure you provide correct shipping information and are available to receive the package during the estimated delivery period.

We regret to inform you that once the shipment has left our warehouse, it is no longer possible to cancel the order. However, if you decide not to receive the product, you have the option to refuse delivery when the carrier arrives.

In that case, please make sure to contact our customer service team as soon as possible so that we can properly manage the return process and provide you with the necessary assistance.

We appreciate your understanding and are here to help you with any other questions or requests you may have.

The refund process ultimately depends on your bank's policies and processing times. Typically, once we have completed the return processing on our end, it may take between 1 and 4 business days for the funds to be reflected in your bank account. This period may vary depending on the financial institution and specific transaction processing policies. We recommend checking directly with your bank for more accurate information on the estimated time it will take for the refund to reach your account. We appreciate your patience and understanding during this process.

All of our glasses are designed with polarized lenses that offer complete protection against harmful ultraviolet rays, classified as category 3. This means that they provide high sun protection and are ideal for bright light situations, such as sunny days. Polarized technology effectively reduces glare, improving visual clarity and providing a comfortable and safe viewing experience.

Our sunglasses cannot be prescription lenses, as the prescription process requires considering several specific optical factors that are not integrated into the design of these lenses.

The most common materials used in the manufacture of glasses are:

1. Acetate: A lightweight, flexible plastic that allows for a wide variety of colors and patterns. It is durable and comfortable.

2. TR90: A thermoplastic material known for its lightness, flexibility and impact resistance, ideal for sports and everyday glasses.

3. Metal: This includes alloys such as stainless steel, titanium and aluminum. Metal frames are durable and stylish, and titanium is especially known for its strength and lightness.

4. Recycled wood: Used for a unique and sustainable style, wood can be combined with other materials such as acetate to improve durability.

5. Cat's Eye: A synthetic material used in high-quality lenses, known for its optical clarity and scratch resistance.

6. Polycarbonate: A plastic material used in lenses, known for its impact resistance and lightness, ideal for sports sunglasses.

7. Glass: Glass lenses offer excellent optical clarity and scratch resistance, although they are usually heavier than plastics.

Each material has its own advantages and is chosen based on comfort, durability, and desired style of the glasses.

Made from polycarbonate , a lightweight, durable and impact-resistant material. They offer full UV400 protection and are common in sports and children's glasses for their safety. Although less scratch-resistant than glass, polycarbonate often has protective coatings and allows for a wide variety of designs.

Our sunglasses use TAC (Triacetate Cellulose), a lightweight, scratch-resistant material that is ideal for lenses due to its clear vision and UV protection . With multiple layers, including a polarized layer, it reduces glare and improves visual comfort.

Veyan sunglasses offer UV400 protection, ensuring comprehensive coverage against the sun's rays. They incorporate high-quality filters designed according to international standards.

To make sure you've chosen the right glasses for your face, consider these factors:

1. Face Shape : Glasses should complement the shape of your face. For example, if you have a round face, rectangular glasses can add definition. If your face is more angular, rounded shapes can soften the lines.
2. Face Size : Make sure the glasses are proportionate to your face size. The glasses should fit snugly without being too big or too small.
3. Proportions : The height of the glasses should be in line with the top of your cheeks and not cover your eyebrows.

To determine if sunglasses are of good quality, consider the following aspects:

1. UV400 Protection: Make sure the glasses offer 100% protection against UVA and UVB rays. This is crucial to protect your eyes from long-term damage.

2. Lens material: Lenses should be made of high-quality materials, such as polycarbonate or glass, that offer visual clarity and impact resistance.

3. Frame construction: Check the durability of the frame, which should be sturdy but lightweight. Materials such as acetate, high-quality metal or TR90 are usually a good sign.

4. Comfort: Glasses should fit well without causing excessive pressure on the bridge of the nose or temples.

5. Certifications and brands: Look for certifications that guarantee quality and check for recognized brands in the market. Brands with a good reputation usually offer more reliable products.

6. Coatings and additional features : Consider lenses with anti-reflective, anti-scratch and polarized coatings, which improve vision and protection.

These factors will help you evaluate the quality of sunglasses and make an informed choice.

This year, sunglasses are marked by a mix of retro and modern styles. The most notable trends include:

1. Oversized Frames : Oversized glasses remain popular, providing a bold look and additional protection from the sun.
2. Vibrant Colors : Bright shades and colored lenses are all the rage, adding a touch of freshness and fun.
3. Geometric Designs : Geometric shapes, such as hexagonal and oval, are in trend, offering a distinctive and modern style.
4. Metallic Details : Frames with metallic details or gold and silver finishes add a sophisticated and elegant touch.
5. Vintage Style : Retro inspirations, such as aviator and cat-eye glasses, are still in high demand.

Choose a pair that not only follows the trends, but also complements your personal style and provides adequate protection.

All of our glasses are backed by a solid 1-year warranty.

This means that for the first year after purchase, we cover you for any manufacturing defects or issues related to the performance of the glasses.

If you experience any difficulties or need assistance, our customer service team will be happy to help you. We are committed to providing high-quality products and stand behind our warranty to ensure your satisfaction with your eyewear choice.

Warranty Coverage: The warranty covers manufacturing and material defects for the specified period. This includes issues related to the frame, temples, screws, lenses, and other essential components.

Warranty Exclusions: The warranty does not cover damage caused by misuse, abuse, accidents or normal wear and tear. Additionally, it does not cover minor cosmetic damage that does not affect the overall performance of the product.

Warranty Claim Process: If you experience any warranty issues during the specified period, please contact our customer service. We will provide instructions on how to proceed and what information we need to process your claim.

Repair or Replacement: Once we have evaluated the claim and confirmed that it is covered by warranty, we will offer you the option of repairing the product or providing a replacement, depending on availability and the nature of the problem.

Shipping Costs: In warranty cases, shipping costs associated with returning the product and shipping the repaired or replacement product are generally covered by us.