FAQ's

With VEYAN GO, you select 3 models of glasses from our online store and receive them at home to try them out for 7 days. You will only pay for the glasses you decide to keep at the end of the trial period. Return costs are covered by VEYAN.

You can enjoy a free 7-day trial of the glasses. This period will allow you to evaluate them at your leisure and decide if they suit your style and needs.

When you place your order, you will be asked for your card details, but no charge will be made until 7 days have passed. Payment will only be processed for the glasses you decide to keep after trying them on.

No, according to our policy, Veyan offers a home try-on service with a maximum of 3 models, which are sent free of charge.

If you decide not to keep any of the glasses, you can return them within 7 days of receipt. VEYAN will cover both the shipping and return costs. Please make sure the glasses are in proper condition to avoid additional charges.

To make a return, please log in to your account and generate the return from your user area.

At present, the home testing service is only available in the Iberian Peninsula (Spain) . We are in the process of expanding and hope to offer this service in other regions soon.

If the returned glasses are damaged or not in optimal condition, the full amount of the returned glasses will be charged. Please make sure to handle the glasses with care during the trial period.

If you choose to purchase a product, you only need to return the glasses and their cases. Please use the same shipping box and place the return label on the original to ensure proper handling by the courier.

The charge will be made 7 days after receipt of the order.

If you decide not to purchase any glasses, you will only be charged for the cost of return.

If you wish to make a return, follow these steps:

1. Log in to your account with the same email address you used for the purchase. If you purchased as a guest, please create an account with that email address first.
2. Select the order and the products you want to return, indicating the reason for the return.
3. If your request is approved, you will receive an email with instructions and, if necessary, a return label.
4. Package the Product: Make sure the product is in the same condition as when you received it, unused, undamaged, and with all original tags and packaging intact.

Note:

In case of exchange , once the condition of the product has been received and approved, we will issue a purchase voucher for the same amount.

In case of return , the corresponding amount will be refunded to the same payment method used in the purchase.

• Standard Peninsula (3-5 days) - Free shipping
• Express Peninsula (12h-48h) - €3.99
• Balearic Islands (4-10 days) - €6.95
• Canary Islands (4-10 days) - €14.95
• Standard Europe (3-6 days) - €4.99 - €8.95 depending on the region.
• Standard International (5-12 days) — €4.99

• Returns: You have 60 days from receipt of your purchase to evaluate it and decide if it meets your expectations. If you are not completely satisfied, you can request a return and receive a refund using the same payment method you used .

Exchanges: If you wish to make an exchange, we offer a 12-month period. Once we have received and approved the condition of the returned product, we will issue you a purchase voucher for the same amount so that you can select another item.

To request an exchange, you must first process a return. Once the product is received and approved, we will issue a purchase voucher for the same amount.

Please note that shipping costs are not included in the exchange or return process and must be borne by the customer.

If you wish to make a return, follow these steps:

1. Log in to your account with the same email address you used for the purchase. If you purchased as a guest, please create an account with that email address first.
2. Select the order and the products you want to return, indicating the reason for the return.
3. If your request is approved, you will receive an email with instructions and, if necessary, a return label.
4. Package the Product: Make sure the product is in the same condition as when you received it, unused, undamaged, and with all original tags and packaging intact.

Note:

In case of exchange , once the condition of the product has been received and approved, we will issue a purchase voucher for the same amount.

In case of return , the corresponding amount will be refunded to the same payment method used in the purchase.

As part of our company policy, we offer a 60-day period to exchange your product. However, this service does not cover transport costs, which must be borne by the customer.

As part of our company policy, we offer a 12-month period for the exchange of your product. However, this service does not cover transport costs, which must be borne by the customer.

Our shipping policy is designed to provide you with the best possible experience in receiving your products quickly and efficiently. Here are the details of our shipping service for different locations:

Standard Peninsula 3-5 days

Peninsula Express 12-72h

Islands 4-10 days

Standard Europe 3-6 days

International Standard 5-12 days

Important Notes:

• Delivery times mentioned are business days and may be subject to variations due to exceptional circumstances or local holidays.
• To ensure successful delivery, please make sure you provide the correct shipping information and be available to receive the package during the estimated delivery period.

We regret to inform you that once the shipment has left our warehouse, it is no longer possible to cancel the order. However, if you decide not to receive the product, you have the option to refuse delivery when the carrier arrives.

In that case, please make sure to contact our customer service team as soon as possible so that we can properly manage the return process and provide you with the necessary assistance.

We appreciate your understanding and are here to help you with any other questions or requests you may have.

The refund process ultimately depends on your bank's policies and processing times. Typically, once we have completed the return processing on our end, it may take between 1 and 4 business days for the funds to be reflected in your bank account. This period may vary depending on the financial institution and specific transaction processing policies. We recommend checking directly with your bank for more accurate information on the estimated time it will take for the refund to reach your account. We appreciate your patience and understanding during this process.

All of our glasses are designed with polarized lenses that offer complete protection against harmful ultraviolet rays, classified as category 3. This means that they provide high sun protection and are ideal for bright light situations, such as sunny days. Polarized technology effectively reduces glare, improving visual clarity and providing a comfortable and safe viewing experience.

Our sunglasses cannot be prescription lenses, as the prescription process requires considering several specific optical factors that are not integrated into the design of these lenses.

The most common materials used in the manufacture of glasses are:

1. Acetate: A lightweight, flexible plastic that allows for a wide variety of colors and patterns. It is durable and comfortable.

2. TR90: A thermoplastic material known for its lightness, flexibility and impact resistance, ideal for sports and everyday glasses.

3. Metal: This includes alloys such as stainless steel, titanium and aluminum. Metal frames are durable and stylish, and titanium is especially known for its strength and lightness.

4. Recycled wood: Used for a unique and sustainable style, wood can be combined with other materials such as acetate to improve durability.

5. Cat's Eye: A synthetic material used in high-quality lenses, known for its optical clarity and scratch resistance.

6. Polycarbonate: A plastic material used in lenses, known for its impact resistance and lightness, ideal for sports sunglasses.

7. Glass: Glass lenses offer excellent optical clarity and scratch resistance, although they are usually heavier than plastics.

Each material has its own advantages and is chosen based on comfort, durability, and desired style of the glasses.

Made from polycarbonate , a lightweight, durable and impact-resistant material. They offer full UV400 protection and are common in sports and children's glasses for their safety. Although less scratch-resistant than glass, polycarbonate often has protective coatings and allows for a wide variety of designs.

Our sunglasses use TAC (Triacetate Cellulose), a lightweight, scratch-resistant material that is ideal for lenses due to its clear vision and UV protection . With multiple layers, including a polarized layer, it reduces glare and improves visual comfort.

Veyan sunglasses offer UV400 protection, ensuring comprehensive coverage against the sun's rays. They incorporate high-quality filters designed according to international standards.

This is because you have used the VEYAN GO service, which allows you to try on the glasses at home and return them free of charge. In these cases, we send an optimized package with the essential accessories.

To make sure you've chosen the right glasses for your face, consider these factors:

1. Face Shape : Glasses should complement the shape of your face. For example, if you have a round face, rectangular glasses can add definition. If your face is more angular, rounded shapes can soften the lines.
2. Face Size : Make sure the glasses are proportionate to your face size. The glasses should fit snugly without being too big or too small.
3. Proportions : The height of the glasses should be in line with the top of your cheeks and not cover your eyebrows.

To determine if sunglasses are of good quality, consider the following aspects:

1. UV400 Protection: Make sure the glasses offer 100% protection against UVA and UVB rays. This is crucial to protect your eyes from long-term damage.

2. Lens material: Lenses should be made of high-quality materials, such as polycarbonate or glass, that offer visual clarity and impact resistance.

3. Frame construction: Check the durability of the frame, which should be sturdy but lightweight. Materials such as acetate, high-quality metal or TR90 are usually a good sign.

4. Comfort: Glasses should fit well without causing excessive pressure on the bridge of the nose or temples.

5. Certifications and brands: Look for certifications that guarantee quality and check for recognized brands in the market. Brands with a good reputation usually offer more reliable products.

6. Coatings and additional features : Consider lenses with anti-reflective, anti-scratch and polarized coatings, which improve vision and protection.

These factors will help you evaluate the quality of sunglasses and make an informed choice.

This year, sunglasses are marked by a mix of retro and modern styles. The most notable trends include:

1. Oversized Frames : Oversized glasses remain popular, providing a bold look and additional protection from the sun.
2. Vibrant Colors : Bright shades and colored lenses are all the rage, adding a touch of freshness and fun.
3. Geometric Designs : Geometric shapes, such as hexagonal and oval, are in trend, offering a distinctive and modern style.
4. Metallic Details : Frames with metallic details or gold and silver finishes add a sophisticated and elegant touch.
5. Vintage Style : Retro inspirations, such as aviator and cat-eye glasses, are still in high demand.

Choose a pair that not only follows the trends, but also complements your personal style and provides adequate protection.

All of our glasses are backed by a solid 1-year warranty.

This means that for the first year after purchase, we cover you for any manufacturing defects or issues related to the performance of the glasses.

If you experience any difficulties or need assistance, our customer service team will be happy to help you. We are committed to providing high-quality products and stand behind our warranty to ensure your satisfaction with your eyewear choice.

Warranty Coverage: The warranty covers manufacturing and material defects for the specified period. This includes issues related to the frame, temples, screws, lenses, and other essential components.

Warranty Exclusions: The warranty does not cover damage caused by misuse, abuse, accidents or normal wear and tear. Additionally, it does not cover minor cosmetic damage that does not affect the overall performance of the product.

Warranty Claim Process: If you experience any warranty issues during the specified period, please contact our customer service. We will provide instructions on how to proceed and what information we need to process your claim.

Repair or Replacement: Once we have evaluated the claim and confirmed that it is covered by warranty, we will offer you the option of repairing the product or providing a replacement, depending on availability and the nature of the problem.

Shipping Costs: In warranty cases, shipping costs associated with returning the product and shipping the repaired or replacement product are generally covered by us.

1. Create a new account.

2. Fill out the application form by clicking here .

3. Within the next 48 hours, you will receive an email with the status of the warranty. If it is accepted, you must send us the product for return.

Once we receive the product and have inspected it, we will issue a voucher for the same amount in your favour. Normally, it takes up to 24 hours to issue the purchase voucher after receiving the item.

1. Check your email: After making your purchase, you will receive a confirmation email with a link to download the invoice, if available.

2. Access your account in our store:

If you have an account, log in with the email used for the purchase, go to "My orders" or "Order history" and select the order to download the invoice.

If you purchased as a guest, create an account with the same email and you will be able to access your previous orders to download the invoice.

Contact us if you need help: If you can't find your invoice, please contact us with your order number and email and we will send it to you.