Refund policy

Return and Exchange Policy

At VEYAN, we are committed to ensuring customer satisfaction with every purchase. However, we understand that there may be occasions when you need to return or exchange a product. Below are the details of our return and exchange policies:

1. Return Period

Customers have up to 60 calendar days from the date of product receipt to request a return or exchange.

2. Product Conditions

Products must be in their original condition, unused, undamaged, and with all original tags and packaging intact.
Returns of customized or made-to-order products will not be accepted unless they have manufacturing defects.

3. Return/Exchange Process

If you wish to return a product, follow these steps:

Log into your account using the same email address used for the purchase. If you checked out as a guest, create an account with the same email.
Select the order and the items you want to return, specifying the reason for the return.
If the request is approved, you will receive an email with further instructions.

4. Return/Exchange Costs

According to our company policy, customers are responsible for any shipping costs associated with returns or exchanges. However, we strive to make the process as smooth as possible by providing clear instructions and dedicated customer support.

5. Exchange Policy

We offer a 12-month period for product exchanges. However, shipping costs are not included and must be covered by the customer.

To process an exchange, a return must be requested first.
Once the returned product is received and approved, we will issue a store credit for the same amount, which can be used for future purchases.
Each customer may request up to 3 exchanges per year as part of our policy.

6. Refund Process

Once we receive and verify the condition of the returned product, we will process the refund within 3 to 5 business days.
Refunds will be issued using the same payment method used for the original purchase.

7. Exceptions

Discounted or sale items are non-refundable or exchangeable unless they have manufacturing defects.
If the product received is defective or does not match the description, VEYAN will cover all return costs and provide either a full refund or a free replacement.

For any inquiries or assistance regarding returns or exchanges, customers can contact our customer service team via:

📧 Email: hi@veyan-concept.com
📍 Return Shipping Address: VEYAN (Maremagnum), Moll d'Espanya, 5, Ciutat Vella, 08039 Barcelona, Spain.

Important Notice

VEYAN STORE S.L. reserves the right to update or modify this return policy at any time without prior notice. We recommend that customers regularly review our policy to stay informed of any changes.

Warranty Policy

Purchases made at our physical stores are non-refundable, as all transactions are considered final according to our sales policy.

To ensure customer satisfaction, we encourage carefully examining the products before purchase to verify that they meet expectations and requirements.

Warranty Duration

Our sunglasses come with a 1-year warranty, reflecting our commitment to quality and customer satisfaction. Below are the key aspects of our warranty coverage:

We guarantee that your sunglasses will be free from manufacturing defects for 1 year from the date of purchase.

Warranty Coverage

The warranty covers manufacturing defects and material flaws during the specified period.
This includes issues related to frames, temples, screws, lenses, and other essential components.

Warranty Exclusions

The warranty does not cover damages caused by misuse, accidents, or normal wear and tear.
Minor aesthetic imperfections that do not affect the product’s overall performance are not covered.

Warranty Claim Process

If you experience an issue covered by the warranty within the specified period, please contact our customer service team. We will provide instructions on how to proceed and what information is required to process your claim.

Repair or Replacement

Once the claim is reviewed and approved, we will offer either repair or replacement, depending on product availability and the nature of the defect.

Phone Number Requirement for Warranty Service

To efficiently manage warranty claims, we require a customer phone number.

We uphold a strict confidentiality policy, ensuring that your personal information is used exclusively for warranty purposes and will not be shared with third parties.
Without a valid phone number, we will be unable to locate your purchase, and warranty service will not be available. We appreciate your understanding and cooperation.

For further questions or support, feel free to reach out to our customer service team.